Help
Quick answers for using Sugar Connections. If you need help, email support@sugarconnections.local.
Credits
- Credits are used for certain messaging actions (e.g., opening or unlocking conversations).
- Purchased credits remain on your account even if you deactivate and later reactivate.
- To buy credits, go to Credits.
Verification
- Verification uses a short selfie-style video submitted from your profile.
- Videos are reviewed in the Admin panel before your verified badge appears.
- Start verification at Profile → Verification.
Safety
- You can block or report a user from their profile page.
- Blocking removes the user from Search and prevents further contact.
- Reports are reviewed by administrators.
Account
- Change your email/password or deactivate your account in Settings.
- Deactivated accounts don’t appear in Search until you log in again.